Terms of Service — TikTok Comments by Bandia

Last updated: 6 October 2026

1. The service. Bandia provides the "TikTok Comments by Bandia" app through the Zendesk Marketplace. By installing it, the Customer accepts these terms. Billing, trials, refunds and cancellation are handled by Zendesk Marketplace payments.
2. Accounts. The Customer must have the right to connect the TikTok Business account and the Zendesk account it connects, and remains responsible for the content its agents publish on TikTok through the app.
3. Acceptable use. The app may only be used to handle public comments on the Customer's own TikTok videos. Scraping, bulk messaging, spam, harassment and any use that violates TikTok's or Zendesk's terms are prohibited.
4. Availability. Bandia aims for continuous operation but does not guarantee uninterrupted service; TikTok and Zendesk API changes or limits may delay or prevent features. Support requests are answered at support@bandia.fr within one business day.
5. Data. Data handling is described in the Privacy Policy. The Customer owns its data; Bandia processes it only to provide the service.
6. Liability. To the extent permitted by law, Bandia's liability is limited to the fees paid for the app in the twelve months preceding the claim. Bandia is not liable for indirect damages, including lost revenue or reputational harm caused by content published through the app.
7. Termination. The Customer may uninstall at any time. Bandia may suspend an account that violates these terms, with notice when possible.
8. Law. French law applies; disputes go to the courts of Paris, France, unless mandatory consumer law provides otherwise.